Cast as Intended: Feeling vs. Accuracy
Tuesday, August 7th, 2007Our colleague Ben Adida offers an interesting recap in his blog of this week’s EVT conference in Boston.
VoComp judge and voting systems researcher Josh Beneloah presented a ballot casting protocol and touched on the issue of usability; the ability to cast a vote the way you intend to. Ben explains Josh “mentioned VoComp to point out that there seems to be a dilemma between verification and usability: can we make it look identical to a DRE?”
This brings up an excellent point, because a point we tried to make at VoComp was that usability includes two aspects;
- accuracy
- feel goodness
and more importantly that one does not necessarily imply the other. But I think people have got it in their heads that something that feels easy to use makes it more accurate. But it doesn’t require much conscious thought to push a button. So what if a DRE is less accurate even if people think it’s easy to use? Isn’t accuracy the more important attribute? Somehow I doubt people feel that way.
Kinda like the 80’s architectural trend of putting little shutters on windows - it doesn’t really do what it’s supposed to, but who cares if it looks cool?

